F.A.Q.
FREQUENTLY ASKED QUESTIONS
If your specific question isn't answered below, please send an email with your full name, Curve Six Order Number, and question to help@curvesix.com and someone from our team will be glad to assist you. Please allow up to 2 business days for a response from customer service.
Q: Do you offer styling services?
Not at this time.
Q: What size is the model(s)?
Model sizing will be listed in the individual product description.
Unfortunately alot of our items are limited and will not restock. However, if it's the product page has an option for a restock alert, there is a great possibility that it will be restocked and we suggest signing up for the restock notification in the event it restocks
Orders can be modified ONLY if they have not been processed. Otherwise, we cannot cancel, edit, or refund orders under any circumstances.
No, boutique offerings are 100% online.
Q: Are you shipping from the United States?
Yes, we ship from the Dallas Metroplex of Texas.
Because we carry multiple brands, product sizing may vary. For your reference we always include our size chart and sizing details on the fit specific to that item in the description on each product page to assist in choosing the best size. If it says that an item "runs big", you may want to size down; if it says that it "runs small" you might need to size up, and if it says "true to size", it most likely fits as that size normally would.
Q
This means that the item or size is currently on pre-order, and we are waiting for the shipment to arrive. Estimated ship dates are not guaranteed, but are tentative dates that we expect to fulfill the order.
You have 7-days from the date of delivery to submit a return for Curve Six Boutique items; for other brands see their specific return policy.
Q:
Per our store return policy, we do not offer refunds in the form of store credit. Should you not be satisfied with your purchase, you can return your item within 7 days of delivery for store credit. Shipping fees are non-refundable.
No
Q:
You must submit a return request on our website within 7 days of receiving your order. After 7 days, your order is FINAL SALE.
Q:
Processing of the order takes up to 3 business days + whatever timeframe the carrier states for delivery; most customers receive their package within 3-7 business days. unless specified differently. We cannot guarantee the carrier's exact delivery times.
Yes we offer USPS Express and a UPS next day shipping options.
Q:
Unfortunately, once your order is shipped it is in the carrier's possession and we have absolutely no control over what is happening, or any additional information beyond the tracking on their website. If it has been delayed for more than a week, we suggest you contacting your local post office for more information. (The post office in your zip code that is responsible for delivering your mail.)
If for some reason your package is missing, we suggest contacting your local post office responsible for delivering your mail immediately. They will be able to contact the carrier responsible for delivering your mail, and get more information. If no resolution is found, we suggest opening a missing mail claim with USPS. Also, contact our customer service department to make us aware of what's going on. Click the link below for more information: https://www.usps.com/help/claims.htm#